SHIPPING & RETURNS

IMPORTANT CHRISTMAS SHIPPING INFORMATION:

If you're in Stockholm, you can come to the studio at Nytorgsgatan 14/15 on the weekends of the 3rd/4th and 18/19th December to shop KJP IRL. We're open 11-16! 

To be safe, we're recommending that you place any urgent gift orders by the below dates. Please note that orders placed before these times are not guaranteed to arrive in time for the holidays, however we are basing them on delivery times from previous years and current, average ship times :

International shipping : December 1st 

EU Shipping : December 10th

Local shipping (Sweden & Denmark) : December 16th

Not good with planning? Don't worry, you can always use our express shipping service with FedEx/UPS!

Last orders for the year will be shipped Monday 20th December, and any orders shipped after this date will be processed and dispatched w/c 3rd January 2022. If ordering on the 20th, please have your orders in by 11am CET if using regular shipping, and 10am CET for express shipping.

For all order enquiries, please email orders@studiokjp.com and state your order number.

Shipping Policy

Studio collection: Please note that studio collection is only offered on Mondays and Wednesdays between 10-17:00. You will receive an email when your order is ready, but lease allow a minimum of 72 hours before collecting your goods, especially during busy periods when it may take longer to reach and process your order. Of course this goes without saying, but please do not come in if you or anyone around you has symptoms of Covid-19. 

Everything in the shop is shipped using the national postal service, and will be transferred to the relative service in the recipients country. 

Most orders are sent untracked, unless otherwise stated/requested. If you haven't received your items within eight weeks of receiving a shipment notification, please get in touch as soon as possible.   

KJP is not responsible for any packages that are lost or damaged. Once your order has been shipped, please contact your national mail carrier with any queries or concerns as we are unable to look into any shipping issues. In the rare case that an order is deemed 'undeliverable' and is returned to us, you will receive a refund for the products but not the shipping costs. If the buyer has made an error with their delivery address, or moves residence within 4 weeks of ordering, any items not received will not be refunded.


Return & Exchange Policy

All sales are final. 

Please check that you are ordering the correct size/colour/quantity before purchasing, as some orders are sent on the same day and it may not be possible to make any amendments. 

If you have received a faulty item/s, we are of course happy to refund or replace the item/s as long as they have not yet been used.