SHIPPING & RETURNS

For all order enquiries, please email orders@studiokjp.com and state your order number.

Delivery times:

Domestic standard untracked and tracked shipping - 1-2 working days

International standard untracked and tracked shipping - 5-10 working days

Express UPS/FedEx shipping - 1-3 working days (depending on location)

Shipping Policy

Studio collection: Please note that studio collection is only offered on Mondays and Wednesdays between 10-17:00. You will receive an email when your order is ready, but please allow a minimum of 72 hours before collecting your goods, especially during busy periods when it may take longer to reach and process your order. Of course this goes without saying, but please do not come in if you or anyone around you has symptoms of Covid-19. 

All orders are shipped using the national postal service (unless express UPS/FedEx shipping is selected), and will be transferred to the relative service in the recipients country. 

Orders with standard shipping are sent untracked. If you haven't received your items within eight weeks of receiving a shipment notification, please get in touch as soon as possible.   

If the buyer has made an error with their delivery address, or moves to a new delivery address within 4 weeks of ordering, any items not received will not be refunded.


Return & Exchange Policy

All sales are final. 

Please check that you are ordering the correct size/colour/quantity before purchasing, as some orders are sent on the same day and it may not be possible to make any amendments. 

If you have received a faulty item/s, we are of course happy to refund or replace the item/s as long as they have not yet been used. 

STORE POLICY

 

All sales are final and we are unable to cancel orders once your items are shipped. If you have ordered in error or need to amend shipping details, please get in touch within 60 minutes of placing your order.

 

We take pride in the quality of our items and are very happy with our local manufacturers. However, if you have received a faulty item (it can happen from time to time), please send an email to orders@studiokjp.com with the below information:

  • Order number (this is not the same as your receipt number)

  • Details of the fault, and photos where possible

  • If you would like a refund or a replacement order

(Please note that any items that are used, with tags removed, will not be eligible for a refund or replacement)​


Privacy & Safety

All information and data submitted through this website is 100% private. We won't give share your email address or personal info with anyone, but we will add you to our mailing list so that we can keep you up to date with any news! And if you'd rather not hear from us, just tick 'unsubscribe'.
 

Wholesale Inquiries

If you're interested in stocking KJP products, collaborating or commissioning pattern designs, please send us an email to find out more. 

FREE TRACKED DELIVERY WORLDWIDE ON ALL ORDERS OVER €250