FAQs

IMPORTANT INFORMATION REGARDING COVID-19:
Shipping to Australia:
Shipping to Australia has now resumed (25/10/20) and all orders are being sent out. Please note that it may still take a few weeks for your order to arrive.
Shipping outside of Europe:
Shipments are still going ahead, but please bear in mind that there are severe delays due to the decrease in flight traffic. If you're concerned about your order you're welcome to get in touch, however if you haven't chosen tracked shipping it's not possible to give you any information on where your order is. Right now, your order may take anywhere between 2-8 weeks to arrive so please bear this in mind if you will be travelling or moving in the near future. 
How long will it take to ship my order?

Orders are currently dispatched once a week. Phone cases may take up to two weeks to dispatch as we work on a rolling restock system, which means we can offer more sizes without creating excess stock/waste.

What happens after my order is shipped?

You'll receive a confirmation email to let you know your order has been dispatched (sometimes these go to junk mail). If you choose tracked shipping, you'll receive a tracking number to keep an eye on your items - the shipment will usually be handed over to your national postal service once it reaches the destination country. Tracked shipping within Sweden should be with you in 1-2 working days, and International tracked shipping may take 5-28 working days depending on your location. 

If you don't opt for tracked shipping, your order will also be arriving with your national postal service but we won't be able to trace it once it has left Sweden. We really don't recommend this option if strangers have access to your post, as we can't do anything should your item be lost! In the event that your package is left unclaimed/deemed undeliverable, it will be sent back to us at the return address and you will be refunded for the items ordered. Please note that this process can take up to three months in some cases, depending on where you are in the world. 

I haven't received my order?

Please get in touch at orders@studiokjp.com and let us know. If you have tracking information then we can look into where your package is, and if not we can keep an eye out in case your order is sent back to us. 

We really appreciate it if you can wait 8 weeks from the date of receiving shipping confirmation, as most orders are either delivered or returned within this time frame.

How am I supposed to know how much this costs in my own currency?

This is the most asked question we get! Emails, DMs, chat messages - all the time! 

Since KJP is a registered business in Sweden, the currency on this website is automatically set to SEK ( Swedish Kronor). We realise that this is pretty unheard of in some parts of the world and it can be tricky to navigate, so at the bottom of each page you'll find yourself a handy little currency converter! If this doesn't work for you, just Google eg. 100sek in usd/gbp/eur/aud etc! 

Why is my coupon not working?

10% new subscriber coupon codes are no longer valid (10/20)

How do I look after my products?

Cushion covers and shirts are machine-washable. We advise turning them inside out and washing at 30°C, but don't tumble dry! For caps,  we recommend hand washing them with a mild detergent. 

As with any other screen printed products the colours will fade with multiple washes, so we advise spot cleaning items where possible. 

Can I exchange/return an item?

Of course! Most products can be exchanged or returned with no problems, but they must be unused and in their original state (with tags attached). Please note that limited edition/original prints also can't be returned and are sold as seen in the photos.

To get the process started, send us an email at orders@studiokjp.com and state whether you'd like to exchange or return your order. You'll need to send the product/s to the below address (please note that the customer is responsible for return shipping costs) :

Katherine Plumb

Hökens Gata 4

11646 Stockholm

Sweden

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