FAQs

Do you ship worldwide?

Yes! If there is an unforeseen issue shipping to your country with your chosen delivery service at the time of your order, you'll be notified as soon as possible. If it isn't possible to find an alternative shipping, you order will be cancelled and refunded. 

How long will it take to ship my order?

As there's just one person processing/packing orders, during busy periods this can take up to two weeks. However, most often orders are dispatched within 3 working days. 

What happens after my order is shipped?

You'll receive a confirmation email to let you know your order has been dispatched (sometimes these go to junk mail). If you choose tracked shipping, you'll receive a tracking number to keep an eye on your items - the shipment will usually be handed over to your national postal service once it reaches the destination country. Tracked shipping within Sweden should be with you in 1-2 working days, and International tracked shipping can take anywhere between 1-8 weeks to arrive depending on location/ customs clearance. FedEx/UPS shipping is considerably faster (approx 2-5 working days) and is our recommended option for any urgent orders. 

If you don't opt for tracked shipping, your order will also be arriving with your national postal service but we won't be able to trace it once it has left Sweden. We really don't recommend this option if strangers have access to your post, as we can't do anything should your item be lost! In the event that your package is left unclaimed/deemed undeliverable, it will be sent back to us at the return address and you will be refunded for the items ordered. Please note that this process can take up to three months in some cases, depending on where you are in the world. 

I haven't received my order?

Please get in touch at orders@studiokjp.com and let us know. If you have tracking information then we can look into where your package is, and if not we can keep an eye out in case your order is sent back to us. 

We really appreciate it if you can wait 8 weeks from the date of receiving shipping confirmation, as most orders are either delivered or returned within this time frame.

What currency are your prices in?

All products are listed in SEK (Swedish kronor). There is a currency converter at the footer of the website, or you can head to Google and search for ex. ' 700SEK in USD'. 

Will there be added duties to pay upon delivery?

All orders are shipped from Sweden and import fees will vary from country to country. Orders shipped to EU countries will not be subject to additional taxes. Art prints are usually exempt from import duties, but please check this information on your government website. 

Why is my coupon not working?

10% new subscriber coupon codes are no longer valid (01/10/20)

How do I look after my products?

As with any other screen printed products using water-based inks, the colours will fade with washing - like a pair of black jeans - so we advise spot cleaning cushions where possible. 

 

Screen printed t-shirts are more wash friendly than the linen cushions because of the fabric structure. Although we advise turning them inside out and washing at 30°C, but don't tumble dry unless you want some shrinkage! For caps, we recommend hand washing them with a mild detergent. 

I've received the wrong order?

If your order doesn't look right, please send an email to orders@studiokjp.com with more information. 

I've received a faulty item?

Please email orders@studiokjp.com if you've noticed a faulty product in your order. Where possible, we will always refund or replace any items that are new/unused and damaged. 

Can I exchange/return an item?

As of March 2021, it is not longer possible to return items and all sales are final (with the exception of receiving faulty items). 

Please make sure that you have selected the right size/colour/quantity before placing your order, as it isn't always possible to make amendments if the order is shipped on the same day.